By Janelle Barlow,Claus Møller,Tony Hsieh
Using a number of real-life examples, A grievance Is a present indicates accurately how one can deal with proceedings in a fashion that brings profit for your association and delight for your clients – even if you need to say no. the second one variation positive factors brand-new chapters on receiving and responding to court cases of the net; a brand new part on how one can care for and reap the benefits of court cases which are directed at your in my view; and, turning the tables, a piece on how one can bitch constructively and successfully. And all through, the textual content has been seriously revised, with a wealth of latest examples, instruments, and strategies.
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A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong by Janelle Barlow,Claus Møller,Tony Hsieh